Hub of Helpful Information
This page provides a guide to some of the services in Victoria and Australia for people who are affected by family violence. Most of the services listed below are free. This information last updated March 2018.
Please note that this is not meant to be an exhaustive list of all support services in every state. For numbers of other local services, or for the administration phone numbers of the services listed, please follow the links from websites in each state listed below, refer to your local phone book or search www.serviceseeker.com.au.
National | VICTORIA | NSW | ACT | NT | QLD | SA | TAS | WA |
Women's Domestic Violence Crisis Service of Victoria (24 hour crisis support) Crisis telephone support, information about options and developing a safety plan, referral to safe accommodation (refuge) for women experiencing abuse in their relationships. 24 hrs. Ph. 9373-0123, or country toll free : Ph. 1800 015 188.
Centre Against Sexual Assault (CASA) Crisis support, counselling, information for people who have been sexually assaulted as adults or as children. There are Centres Against Sexual Assault in regions across Victoria - see http://www.casa.org.au/ Ph. 1800 806292 (24 hours) for immediate support and to find your local CASA.
Child Protection Crisis Line Contact this number to report concerns of child sexual abuse. Toll free for all of Victoria (24 hours) Ph: 131-278. For more information on child protection see the Department of Human Services Office for Children page - About Child Abuse
Immigrant Women’s Domestic Violence Service For immigrant women who are victims of domestic violence. Mon-Fri 9-5. Ph. 9898-3145 Website: www.iwdvs.org.au
Women's Information and Referral Exchange (WIRE). Melbourne Information, support and referral for women. Phone service: 9am - 5pm Ph. 1300-134-130. Women's Information Centre open: 210 Lonsdale St, Melbourne, 10:30am to 5pm Monday to Friday. Website: www.wire.org.au
Gay and Lesbian Switchboard. Telephone counselling for lesbians and gay men, referral to face to face counselling and other services. Available 6-10pm each day, 2-10 pm Wednesday. Ph. (03) 9827.8544 (Melbourne Metropolitan) 1800.631.493 (country) Website: www.vicnet.net.au/~glswitch/
Action Centre 277 Flinders Lane Melbourne General and sexual assault counselling, referrals and medical services for young people. Ph. (03) 9654 4766 or country free call Ph. 1800 013 952. Level 1, 94 Elizabeth Street, Melbourne. Website: www.fpv.org.au/1_5_5.html
Domestic Violence and Incest Resource Centre 292 Wellington St Collingwood 3066. Information and referral to local services and support groups. (Note: we do not provide counselling but can refer to counselling services). 9am - 5pm Mon-Fri. TTY (Hearing Impaired) Ph. 9417-2155. Email: firstname.lastname@example.org Website www.dvirc.org.au
Domestic Violence Outreach Services. These services offer women and children who are enduring or escaping from a violent partner practical support and information about safe accommodation options, obtaining legal advice, accessing financial entitlements, referrals to counselling and other services. Contact times are usually are usually within business hours. Support workers specifically for children may be available through your local service.
Metropolitan Domestic Violence Outreach Services:
Eastern Region: Ringwood Ph. 9870-5939
Northern Region: Ph.9458-5788 (10am-4pm Mon-Fri)
Inner south region: St Kilda or Moorabin Ph. 8567-3010
Southern Region: Frankston Ph. 9781-4658 Cranbourne Ph. 5990 6789 Rosebud Ph. 5982-2863 Dandenong Ph. 9791-6111 Narre Warren Ph. 9703-0044
Western Region: Ph. 9689-9588
Rural / Regional Domestic Violence Outreach Services (Victoria)
Barwon South West Region: Geelong Ph. 5224-2903 Warrnambool Ph. 5561-1934 Hamilton Ph. 5571-1778 Terang Ph. 5592-2478 Portland Ph. 5521 7937 Casterton Ph. 5581-2109
Gippsland region: Bairnsdale Ph. 5152-1863 Leongatha Ph. 5562-4502 (freecall 1800 221 200) Warragul Ph. 5623-4168 Morwell Ph. 5120-2000
Grampians region: Horsham Ph. 5381-1062 Ballarat Ph. 5333-3666 Stawell Ph.5358-3700
Hume region: Shepparton Ph.5831-2012 Broadford Ph.5784-5555 Wangaratta Ph.5721-8277 Wodonga Ph.(02) 6022-8888
Loddon Mallee region: Mildura Ph.5021-2130 Bendigo Ph.5443-4945 Swan Hill Ph.5033-1899 Robin Vale Ph.5026-1651
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Women's Legal Service Victoria For women in Victoria who are in need of legal advice, information or referral, irrespective of income or assets. Legal Advice Line: Ph. (03) 9642 0877 or 1800 133302 (Free call number for country callers). HOURS: Monday and Friday mornings 10am – 1pm; Tuesday and Thursday evenings 6.30pm – 8.30pm; Wednesday afternoon 2pm – 5pm. Website: www.womenslegal.org.au
Men's Referral Service The Men's Referral Service is an anonymous and confidential telephone service provided for men by men. It provides a central point of contact for men who are wanting to stop their violent or abusive behaviour towards their family members, but are not sure how or where to go for advice. Many women also call the Men's Referral Service seeking information and help for their male partner, husband, relative or friend. Ph. 9428 2899 or STD Freecall 1800 065 973 12 noon to 9:00pm Monday to Friday. Website: www.ntv.net.au/ntv_two.htm
Indigenous Family Violence Support Officers For phone referrals to specific regional indigenous family violence support officers, contact the number below. This office can also assist with information on Victorian Indigenous Family Violence strategy (this is a community led initiative to develop a government response to family violence in Indigenous communities). Contact Janet Muir, Statewide Co-ordinator, Indigenous Family Violence Strategy, Department of Human Services, Ph: 9616 8028.
LifeLine telephone counselling (general) Ph: 131 114. Website: www.lifeline.org.au
Police or Ambulance Ph. 000 in an emergency for police or ambulance.
Translating and Interpreting Service Phone to gain access to an interpreter in your own language (free) Ph: 131-450 Website: www.immi.gov.au/tis/
Kids Help Line Telephone counselling for children and young people Freecall: 1800 551 800. E-mail and web counselling www.kidshelp.com.au
Australian Childhood Foundation Counselling for children and young people affected by abuse Ph. 1800-176-453 or 9874 -3922. Website: www.childhood.org.au or www.stopchildabuse.com.au
Relationships Australia Support groups and counselling on relationships, and for abusive and abused partners. Ph. 1300-364-277 or Vic (03) 9261-8700. Website: www.relationships.com.au
New South Wales:
Domestic Violence Line 24hr telephone support and referral . Ph. 1800 656 463 or TTY: 1800671442 Website: See www.community.nsw.gov.au/
Domestic Violence Advocacy Service For women victims of domestic violence. Ph. 1800-810-784 or (02) 9637-3741 (weekdays) Website: www.dvas.org.au
Rape Crisis Centre Ph. (02) 9819-6565. Country Toll Free Ph. 1800-424-017. TTY: 9181 43 49. Website: www.nswrapecrisis.com.au
Immigrant Women’s Speakout Association For migrant & refugee women who are victims of violence. Counselling, bilingual workers. Mon-Fri 9.30 -5 Ph. (02) 9635-8022. Website: www.speakout.org.au
Dympna House. For survivors of sexual abuse. Mon-Fri. Ph. 1800-654-119 or (02) 9797-6733.
Women's Legal Resource Centre Legal advice and referral. 1800-801-501 or (02) 9749 5533. Indigenous Women's Legal contact line: 1800 639 784. Website: www.womenslegalnsw.asn.au
Department of Community Services Help Line (Child abuse) 132 111 (24 hrs) Website: on www.community.nsw.gov.au/ (how to report)
Lismore Child and Adolescent Sexual Assault Counselling Service Ph. (02) 6621-9861, after hours 24 hr Crisis line (02) 6621-8000
Relationships Australia For men and women - relationship issues, domestic violence. Ph. (02) 9635-9311 Website: www.relationships.com.au
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Domestic Violence Crisis Service 24hr telephone counselling, support, access to safe accommodation. Ph. (02) 6280-0900. TTY: Ph. (02) 6247-0893 Website: www.dvcs.org.au
Canberra Rape Crisis Centre Sexual assault counselling (24 hr) Ph. 6247-2525
Annodora (Incest Centre) Ph. (06) 249-6070
Women's Legal Centre Ph. 1800-634-669 Website: www.womenslegalact.org
Family Services (protection of children from abuse) To discuss concerns or to report abuse (02) 6207 1069 (North); or (02) 6207 1466 (Southern); After hours - weekend Ph. (02) 6207 0720. Website: on www.dhcs.act.gov.au/ site.
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Domestic Violence Counselling Service Darwin, 9-5 Mon-Fri Ph. (08) 8945-6200. Alice Springs Ph. (08) 8952 6048.
Crisis Line General and domestic violence crisis counselling (24hr) Ph. 1800 019 116
Sexual Assault Referral Centre Counselling, support, information, & 24 hr crisis care for recent sexual assault. Darwin: Ph. (08) 89 227 156 (24hr). For sexual assault services in other areas of NT see website: www.nt.gov.au (sarc services).
Women's Information Centre Referrals (Alice Springs) Ph. (08) 8951-5880
Ruby Gaea House Sexual assault counselling service Mon-Fri 8.30-5. Ph. (08) 8945-0155
Family & Children's Services (Child protection) Your nearest office can be contacted by using the freephone number Ph. 1800 700 250. Website info: on www.health.nt.gov.au website.
Legal Assistance. Darwin Community Legal Service Ph. 08 8982 1111 Website: www.dcls.org.au Domestic Violence Legal Help (Alice Springs) Ph. (08) 8981 9726.
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Domestic Violence Telephone Service DV Connect Womensline Ph. 1800 811 811 or TTY: 1800 812-225 1800 811 811 crisis counselling and safe refuge - 24 hours, 7 days a week. www.dvconnect.org
Dv Connect Mensline Ph. 1800 600 636 counselling, support, information - 10am-6pm, Monday to Friday Website: www.dvconnect.org
Brisbane Domestic Violence Advocacy Service (BDVAS) Crisis support and assistance. Ph (07) 3217 2544. Website: www.dvrc.org.au/advocacy-service.html
Brisbane Rape & Incest Survivors Support Centre Ph. (07) 3391-0004 or country callers Ph. 1800 242526 Website: www.brissc.com.au
Statewide Sexual Assault Helpline Ph. 1800-010 120 (24 hrs). Website: on www.health.qld.gov.au site.
Zig Zag Young Women’s Resource Brisbane, Mon-Fri 9-5. Ph. (07) 3843-1823. Website: www.zigzag.org.au
Immigrant Women’s Support Service Support for immigrant or refugee women victims of domestic violence, bilingual workers Mon-Fri 9-5. Ph: (07) 3846-3490 (domestic violence) or (07) 3846 5400 (sexual assault) Website: www.iwss.org.au
Child Protection Crisis Care, Department of Child Safety Ph. 1800-177-135 or (07) 3235 9999 (24 hrs). Website: on www.childsafety.qld.gov.au site
Women's Legal Service (legal advice) Statewide Ph. (07) 3392-0670 or 1800-677-278
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Domestic Violence Helpline Ph. 1800 800 098 (24 hours) . Counselling for victims of domestic violence and their concerned friends. Counselling for people who commit domestic violence. Website: on www.ucwadel.org.au/domesticviolence/
Domestic Violence Crisis Service Crisis counselling, support, referral to safe accommodation. Ph. 1300 782 200 (24 hours). After hours Crisis Care ph. 131 611.
Crisis Care After hours crisis support (violence and abuse, suicide, child protection etc). 4pm-9am plus weekends & public hols. Ph. 131 611.
Yarrow Place Rape & sexual assault service (24 hr) Ph. (08) 8226-8777 or Toll Free: 1800-817-421 After Hours: (08) 8226-8787. Website: on www.wch.sa.gov.au
Women’s Information Service of South Australia Ph. (08) 8303-0590 or 1800 188 158. Website: www.wis.sa.gov.au
Women's Legal Service Ph. (08) 8221-5553 legal advice line. Website: wlssa.org.au
Family & Youth Services (Child Abuse Report line) Ph. 131 478
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Domestic Violence Crisis Service Mon-Fri 9am-Midnight, weekends 4pm-midnight. Ph. (03) 6233 2529 or 1800 633 937 (North), 1800 608 122 (Statewide).
Sexual Assault Support Services Telephone and face to face counselling Hobart & Southern: Ph. (03) 6231 1811 (24hr - after hours (03) 6231-1817). Website: www.sass.org.au. Launceston: Ph. (03) 6334-2740. Nth West: Ph. (03) 6431 9711.
Women's Legal Service Free legal advice. Ph. 1800 682-468 or (03) 6224-0974
Child Protection Advice & Referral Service -Child and Family Services To report child abuse Ph. 1300-737-639 (statewide). Ph. (03) 6230 7650 (Hobart) to report child abuse.
SHE (Support, Help & Empowerment) Telephone & face-face counselling for women affected by abusive relationships. Ph. (03) 6278-9090 (Hobart). Website: www.she.org.au
Yemaya: Women's Support Service Counselling & support for women who have experienced abusive relationships (Launceston) Ph. 03-6334-0305.
For more services in Tasmania see website: www.women.tas.gov.au
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Women’s Refuge Group Telephone support, referral to safe accommodation 9-5 Mon-Fri. Ph. (08) 9227-1642. Website: home.space.net.au /~wrgofwa
Women's Domestic Violence Helpline Information, referral and telephone counselling. Ph. (08) 9223 1188 or 1800 007 339 (24 hours)
Men's Domestic Violence Helpline Information, referral and telephone counselling. Ph. 9223 1199 or 1800 000 599 (24 hours)
Crisis Care Unit 24hr crisis support (violence, child protection, suicide, etc). Ph. (08) 9325-1111 or 1800 199-008. TTY: (08) 9325-1232
Sexual Assault & Referral Centre Telephone and face to face counselling, female doctors 24hrs. Ph. (08) 9340-1828 or 9340-1820 or country callers Ph. 1800 199-888
Women's Multicultural Support and Advocacy Outreach support for immigrant women who are victims / survivors of domestic violence. Ph.(08) 9325-7716
Women’s Council for Domestic and Family Violence Services (WA). A state-wide peak organization Ph. (08) 9420 7264.
Child Protection Reports of child abuse can be reported to the Department of Community Development during office hours - see website http://community.wa.gov.au/ (child safety page). After hours contact should be made by contacting Crisis Care on (08) 9223 1111 or 1800 199008 (freecall)
Women's Law Centre (WA) Inc Legal advice. Inglewood, Ph: 08 9272 8800 Freecall: 1800 625 122
For a list of family violence services in Western Australia see community.wa.gov.au/ (family violence area)
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International and USA
Hot Peach Pages International Domestic Violence & Abuse Agencies List www.hotpeachpages.net/
See the list of services in the USA on the Feminist Majority Foundation (www.feminist.org)
- domestic violence crisis line listing
- sexual assault crisis line listing.
Support groups (including online chat & bulletin boards)
See our info on support groups for abuse survivors, and a list of some of the chat rooms, email lists and message boards available online.